As a lot of states and businesses look at re-opening, including the hotel I work for, I’ve done a lot of research and thinking of how the travel experience will change post-COVID-19.
Thank you to all of you who participated in my mini-survey yesterday. Though I may not have all the answers, there are a few things that are clear:
?People are yearning to travel again, both domestically and internationally.
?A lot of people are turning to nature – whether that is because we have been under quarantine or because summer is around the corner, we all seem to be looking forward to spending more time outside.
?? The majority is okay with the new safety precautions – mask requirements, temperature checks, etc.
Lastly, people do believe that contactless hospitality can still be hospitable. That will be my next challenge as I prepare my team for our “new normal”. Regardless of views or opinions, the one thing that I want everyone to take away is that your next travel experience is going to be different. The warm smile you have come to expect may be behind a mask. Some features may not be available at all (think buffet dining or pools). A little more may be asked of you as the guest/passenger to ensure your safety and that of others. Just remember to be patient, as we are all adjusting to a new way of travel.